Shipping & Returns

1. Shipping Policy

Orders are processed within a reasonable time after payment confirmation.
Shipping times may vary depending on the destination and product availability.
Delays may occur due to high demand, carrier issues, customs inspections, or other factors beyond our control.

Once your order is shipped, you will receive a confirmation with tracking information (when available).
We are not responsible for lost or delayed shipments caused by incorrect addresses or third-party delivery services.

2. Shipping Costs

Shipping costs are calculated at checkout and may vary based on weight, size, and destination.
Promotional free shipping may apply to selected products or order values, as specified on the website.

3. Returns Policy

We accept returns within a reasonable period after delivery, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must be unused, in its original condition, and include all original packaging and accessories.

Certain types of goods (such as perishable or personalized items) may not be eligible for return.
Return shipping costs may be the responsibility of the customer unless the return is due to an error or defect.

4. Refunds

Once a returned item is received and inspected, a refund will be processed to the original payment method.
Refunds may take several business days to appear, depending on the payment provider.
We reserve the right to deny refunds for items that do not meet return requirements.

5. Exchanges

Exchanges may be offered if the product is defective or damaged upon arrival.
In such cases, please contact customer support with proof of purchase and details of the issue.

6. Damaged or Missing Items

If your order arrives damaged or with missing items, notify customer support promptly.
We may request photos of the damaged packaging or product to assist with the claim process.